Our Terms & Conditions

Age Restrictions for Alcohol Purchases (UK Legal Compliance)

To buy any alcoholic product from Sit Sip Enjoy, you must be 18 years or older. By placing an order, you confirm that you meet the legal age requirement. Purchasing alcohol for anyone under 18 is strictly prohibited under UK law.

Product Pricing & Charges

Transparent Pricing

All prices are listed in pounds sterling and displayed clearly beside each product.

Delivery Costs

Delivery charges are calculated at checkout and follow the rates outlined in our Delivery Information section.

Price Updates

We may update or amend prices without prior notice.

Order Amendments & Changes

You may amend your order as long as it has not yet been packed for dispatch. Please contact us by phone or email as soon as possible.

We cannot exchange, refund or replace items simply because they are not to your personal taste.

Returns & Refund Policy

Changing Your Mind

You may cancel your order within 14 calendar days from the day after delivery.

Returning Items

You then have an additional 14 days to return goods in their original, unused condition.

Refunds

We will refund:

• The full value of the returned items
• The original outbound delivery cost

Refunds are issued within 14 days of receiving the returned goods. Return postage costs are the responsibility of the customer.

Return Address

Sit Sip Enjoy: Email us at sales@sitsipenjoy.com and we will organise the return with you.  Please do not return any goods before contacting us.

All refunds will be completed within 30 days of cancellation or receipt of returned goods.

Breakages, Damages & Delivery Issues

Packaging & Handling

We package all bottles and glassware securely, but breakages can occasionally occur. Please open parcels carefully.

If Your Order Arrives Damaged

To process a replacement or refund, you must:

• Sign for the parcel as damaged
• Notify us within 3 days
• Keep all packaging
• Email clear photos to sales@sitsipenjoy.com
• We cannot refund or replace damaged items without photographic evidence.

Liability

We are not liable for:

• Loss of profit
• Damage to goodwill
• Indirect or consequential losses

Customers are responsible for safe storage and handling once goods are delivered.

Failed Delivery Attempts

If the courier attempts delivery twice or more and the parcel is later damaged due to repeated handling, we will refund the cost of the items only — not the delivery fee.

No compensation is offered for lost wages due to late or failed deliveries.

Statutory Rights

Nothing in these Terms & Conditions affects your Statutory Rights under UK law.

Product Substitutions & Packaging Variations

Substitutions

If a product becomes unavailable, we may substitute it with an item of equal quality and value. We will always notify you before dispatch.

Packaging Variations

Beer labels, bottles and packaging may occasionally differ from images shown online. If appearance is important to you, please contact us before ordering.

Complaints & Customer Support

How to Contact Us

If you are unhappy with your order or service, please contact us:

Email: sales@sitsipenjoy.com

Post: Sit Sip Enjoy, 1 Coleville Court, Warrington, Cheshire, WA2 8QT.

Response Time

We aim to respond within five working days and will keep you updated until the issue is resolved.

Privacy Policy & Data Protection

We are committed to protecting your personal information. All data is handled in accordance with the Data Protection Act 1998 and will never be sold to third parties.

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

Sit Sip Enjoy – Where Craft meets Community.